Why You Found Us & How to Get Your Money Back

If you landed here searching for Reface refunds, you're in the right place, though probably not for the reason you think. Reface is a popular face-swap app, but its parent company, Neocortext INC, funded by Andreessen Horowitz (a16z), has received numerous consumer complaints about subscription practices. Many users have reported issues such as, not being able to find cancellation options in the app, automatic renewal after cancelled free trials, and unresponsive customer service when requesting refunds.

Why You Found Us (It's a Google Mix-Up)

Hundreds of people accidentally find our site when searching for Reface or Neocortext INC subscription help. Here's why:

• Reface's parent company is called Neocortext INC (with a second "t")
• Our company is NeocortexLink OU
• Google AI search results confuses us when people search "neocortext refund", "how to cancel neocortext inc", "neocortext inc cancel subscription", etc.
• The reason is we are transparent about our pricing and subscriptions, while Reface is not
• So Google ends up sending Reface victims to us by mistake.

Important: We're NOT affiliated with Reface or Neocortext INC. We build tools for game developers to create smart NPCs, completely unrelated to face-swap apps. But we hate seeing anyone get scammed, so we created this guide.

Step-by-Step Refund Guide

For Google Play Users:

1. Go to Google Play Subscriptions
2. Find "Reface" and tap "Cancel"
3. Tap "Request a refund" → Select reason → Submit
4. Here is also a video guide for in-app purchases: Google Play Store Refund

For Apple Users:

1. Visit Apple Subscriptions
2. Find Reface → Cancel → Report a Problem
3. Select "Refund" and explain the issue
4. Here is also a video guide for Apple refunds: Apple Store Refund Guide

If Rejected:

• Email Reface directly: hello@reface.ai
• Template:

  I'm requesting a full refund for unauthorized Reface charges on [date]. Your cancellation process was intentionally deceptive. If not, I will escalate this to consumer protection authorities and take further legal action. My account details: [Your email/username], Transaction ID: [Transaction ID], Amount charged: [Amount].

Complain to their payment processor:

1. Visit Stripe Complaints
2. Fill out the form with your details and explain you want a refund from Reface/Neocortext INC due to deceptive subscription practices.
3. Submit the form.

How to Fight Back (Beyond Refunds)

1. Report to Authorities:
   • If you are based in USA: FTC Complaint Assistant
   • If you are in EU: The European Ombudsman
2. Warn Others:
   • Leave reviews on app stores mentioning "hidden subscription trap"
   • Share this guide with friends who might be affected
3. Reach out to Investors: Make your voice heard by contacting Reface investor, Andreessen Horowitz (a16z) on their email and social media:
   • Linkedin: Andreessen Horowitz LinkedIn
   • Twitter: @a16z
   • Instagram: @a16z
   • Web: https://a16z.com

Why We're Speaking Up

I founded Neocortex to empower creators, not exploit them. While building tools for game developers, we've seen how unethical tech practices hurt users. That's why:

• We offer transparent pricing (no hidden subscriptions)
• Our developer tools are free and open-source (no lock-in)
• We help developers build ethical AI experiences
• Data privacy and ownership are Important to us.

When we saw Google sending Reface's victims to us, we knew we had to help. This isn't about us, it's about making tech safer for everyone.

Our Legal Disclaimer

Neocortex is not affiliated with Reface, Neocortext INC, or a16z. This guide provides publicly available information for help purposes. Refund outcomes depend on the Reface policies.

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It's disappointing when venture-backed companies prioritize growth over user trust. You deserve better from tech companies. While we can't fix Reface, we're committed to building tools that respect users. If this guide helped you, consider sharing it, together, we can make scams like this harder to hide.